Returns Policy

We want you to have a positive experience shopping with us at The Green Vine Plants. For all pots and accessory returns, items can be returned to our store in original condition with proof of purchase within 14 days for an exchange or refund.

If you require to return a plant, please call our store and discuss with us, as we are unable to accept returns if plants are not cared for correctly or not in the same condition they left our store in. If plant is if original condition and within 7 days of purchase, we can exchange plants for change of mind. Sale plants are sold 'as is' and are unable to be returned or exchanged. 

If for some reason you are unhappy with a plant you have received from us, again, please call us and we'd love the opportunity to make things right.


We are unable to refund Delivery Fees or Gift Vouchers once completed.